No restocking fees. No cancellations fees.
Unused, unopened, or defective/damaged merchandise may be returned for any reason. Claims for returns of unused, unopened, or defective/damaged merchandise must be made within 30 days of when the customer has received the order.
Damaged claims will usually need to be investigated. A claim will be filed with the freight carrier responsible for the damage. This process usually takes about two weeks to complete. In the meantime, we will ask whether you would like a credit or a reshipment.
You will not be responsible for freight charges for re-shipments. Please do not discard anything from the damaged order. The freight carrier in which the claim will be filed against retains the right to inspect the package and will likely do so.
Please contact us via phone, email, or live chat for returns. Once approved for a return, you will be given a RMA # (return material authorization number) that you will affix either to the outside of the box or clearly inside the box.
We do not reimburse shipping charges. Return shipments are sent back at your own discretion. Please ship returns back with at least the same level of care and packaging that we shipped the items to you in. You may use any freight carrier you wish but we recommend you use the carrier that would be most affordable to you. We highly advise that you attain tracking information for your return package so that we may verify the package has been received at our location.
For credit card refunds, crafts99.com will only credit back the original credit card used in the purchase.
Returning Items to our crafts99.com Store
You can return your order to our crafts99.com location. Please make sure to bring the original invoice and the credit card used for the original purchase. A valid identification card (e.g.Driver’s license) is required to process all returns and exchanges.
Vin Vin Creative Craft
411 S San Pedro Street
Los Angeles, CA 90013